The General Manager oversees the full operation of the venue, providing strategic and day-to-day leadership. The GM is ultimately responsible for the financial and operational performance of Footlab London driving profitability, creating a culture of accountability, fostering strong relationships with clients and stakeholders, and meeting annual growth and guest experience objectives.
Confer with ownership, department heads, and staff to resolve issues, set strategic direction, and execute major business initiatives.
~Delegate operational responsibilities and maintain the Manager on Duty (MOD) schedule and function.

Financial Management & Reporting

- Lead annual budgeting, financial planning, cost control, and profitability strategies.
- Monitor, prepare, and present operational reports, guest feedback, expenses, and KPI performance to evaluate venue efficiency and drive continuous improvement.
- Own P&L; performance across all revenue-generating programs and lines of business, setting pricing, utilization, and margin targets and adjusting programming to hit them.

HR, Staffing & Policy

- Build, lead, and develop a high-performing team, including recruitment, onboarding, coaching, performance management, succession planning, and employee retention.
- Develop and enforce operational policies, scheduling systems, administrative controls, and corrective action plans to maximize productivity and safety.
- Oversee facility readiness, equipment, technology-driven activations, special events, and Food & Beverage operations.
- Direct sales, marketing,



and programming efforts in collaboration with the Commercial team to boost attendance, revenue, and guest engagement.

Develop strategic relationships with regulatory bodies, local businesses, sports organizations, schools, corporations, tourism organizations, community groups, and other key partners.

- Use operating data, customer feedback, financial results, and employee input to identify opportunities for improvement.
- Act as a key brand ambassador at official functions, industry conferences, and local engagements.
- Leverage POS, CRM, booking, membership, guest feedback, and operational systems to monitor performance and make data-driven decisions.

Guest Experience & Service Excellence

- Establish and maintain exceptional guest service standards across all touchpoints.
- Monitor guest feedback, reviews, satisfaction metrics, and service recovery.
- Ensure the venue consistently delivers a safe, clean, engaging, and high-quality guest experience.
- Identify opportunities to improve the customer journey and increase repeat visitation and loyalty.

Education & Experience: Bachelor’s degree in Business Management, Sports Management, Hospitality, Marketing, or a related field (or equivalent experience),



plus a minimum of 7 years of management experience (preferably in sports, entertainment, or experiential retail).

- Demonstrated financial management experience, including responsibility for P&L; performance, budgeting, forecasting, labour costs, and operating expenses in a complex, customer-facing business. Experience managing a $2M+ operation is considered an asset.
- Preferred: Operational knowledge of tech-driven sport science experiences, F&B; services, and private events (corporate activations, parties).
- Strong leadership and team-building skills. Familiarity with modern CRM, POS, and guest feedback platforms.
- Preferred Assets: Background in sports programming or guest experience design; experience working with tourism boards, event commissions, or corporate partners; genuine passion for football/soccer and digital experiences.

Physical: Ability to spend extended periods on your feet on the venue floor as well as sit for desk-based administrative tasks. Schedule: Full-time flexibility required, including availability for evenings, weekends, and holidays as operational needs dictate.
~Travel: Occasional travel to national or international events, conferences, and corporate training sessions.

Competitive base salary commensurate with experience and qualifications.

- Performance-based bonus tied to business and operational objectives.
- Opportunities for qualified growth and advancement within Longworth Ventures Inc. and the FOOTLAB WORLD network.

📌 Full-Time GENERAL MANAGER (London)
🏢 Nameless
📍 London