Jim Pattison Toyota Northshore is hiring a senior leader to run our Service and Parts departments. You’ll own the profitability, efficiency, and customer loyalty of the entire back end of the dealership, and you’ll build teams that deliver the standard of quality Toyota customers expect. Familiarity with Toyota Production System and Lean thinking is a solid plus.
Jim Pattison Auto Group is part of the Jim Pattison Group. We believe great customer service comes from great people. Set short- and long-term targets, KPIs, and benchmarks that support the dealership’s overall plan.
Oversee Lot and Detail Associate processes, with a goal of bringing detailing in-house.
Build and manage annual budgets, forecasts, and expense controls for Parts and Service.
Keep the shop productive by guiding technicians and advisors and ensuring a great customer experience.
Strengthen service drive workflow, shop loading, and parts inventory control to maximize throughput and profit.
Maintain a safe, well-equipped, well-kept facility and ensure safety compliance.
Win customer loyalty




Act as the final escalation point for serious customer concerns and resolve them quickly and fairly.
Work with Sales and Finance so customers move smoothly from vehicle delivery into long-term service relationships.
Build strong relationships with Toyota factory representatives and ensure full compliance with OEM guidelines, warranty policy, training requirements, and facility programs.
5+ years in senior automotive Fixed Operations management, or equivalent experience running large Service and Parts departments.
Toyota or other major import OEM experience is an asset.
Working knowledge of dealer management systems, service performance reporting, inventory control software, and scheduling tools.
Solid grasp of warranty processes, flat-rate technician pay structures, and parts inventory dynamics.
A record of building teams, developing managers, and delivering departmental P&L; results.
Manufacturer and in-house training
Successful candidates must pass a Driver’s Abstract, Criminal Record Check, and Credit Check.

📌 Toyota Manager of Service Operations (Vancouver)
🏢 Tribe513
📍 Vancouver