Director of Professional Services – Education in the USA or Canada
The Director of Professional Services is responsible for leading and managing Cloud for Good’s education consulting teams.They manage teams of consultants, lead projects as engagement managers, and direct the services practice in partnership with other leadership team members.
Location: Virtual: Home-based office in the USA or Canada.
Citizens or Permanent Residents of USA or Canada.
Manages a team of professional services staff, providing coaching and professional development through periodic 1:1 and team meetings.
Manage a team of professional services staff, providing coaching and professional development throughregular1:1 and team meetings.
Participate in consulting projects as a senior resource (Engagement Manager, ProjectManager).Participate in the performance management process through goal setting and performance reviews for staff
Support the resource planning, cross-company visibility, and profitability model for qualified services through direct project management and for monitoring projects underyour team’s responsibility
Support pre-sales and sales processes through scoping, thought partnership, and interactions with potential clients.
Support the development of scalable implementation models to support Cloud for Good’s client base
Monitor and message internal expectations on key business metrics such as delivery of service, client satisfaction, and system performance
Work with clients and engagement teams toanticipateproject risks, resolve issues, consistently meetdeadlinesand achieve 100% client satisfaction
Gather feedback and best practices from client engagements to improve and refine Cloud for Good’s Service Offerings
Serve as a public face for Cloud for Good. You may be asked toassistin marketing activities,



such as writing blogs,participatingin digital and in-personeventsand writing customer success stories.
Maintainhigh levelsof current skills in software-as-a-service (SaaS) architecture, solution design, and salesforce.Serve as a member of Cloud for Good’s Leadership Team
Qualifications and Education Requirements

- Salesforce experience isrequired.
- Consulting leadership experience isrequired.
- Experience managing medium ($500K) to large ($1M+) sized projects isrequired.
- Experience in education is highly desired, though we consider thistrainablefor the right candidate.
- 6+years experiencein client services, and/or consulting services.
- 3+years experiencemanaging Salesforce implementations or services engagements in a consultative model.
- Minimum 3 years managing customer deployment and/or professional services engagements in a consultative model.
- Experience in Agile Delivery Methodology
- Prior experience managing staff in a project or professional services environment.
- Must show a commitment to customer satisfaction.
- Bachelor’s degree in a related field or equivalent education/experiencerequired.

Proven experience leading clients and engagement teams through complex solution implementations.
Cloud for Good is a client-service organization, and as a member of our fully remote team, there are a few non-negotiables that enable collaboration, professionalism, and exceptional client outcomes. Travel Requirements
Business travel—both domestic and international—may berequiredbased on project and client needs.



The amount of travel will vary by role but isgenerally expectedto be up to 30% annually. Travel is considered an essential part of this position and supports effective client engagement, collaboration, and company representation.
Cloud for Good is a fully remote company. Team members are expected tomaintaina professional, distraction-free workspace that is camera-ready for video meetings.Collaboration takes place across Zoom, Office 365, Salesforce, and Slack during standard business hours (9:00 a.m. – 5:00 p.m. in your local time zone).
As a team member, you maybe requiredto adjust your work hours to align with your key client’s time zone to support effective communication, collaboration, and project delivery. Flexibility and coordination with your Project Lead (Services) will help ensure success in this client-facing role.

We do not discriminate in employment decisions or practices on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic.
Our commitment to diversity not only strengthens our workplace culture but also drives better outcomes for our clients. Candidates are expected to participate in the interview process remotely using video conferencing.Any attempt to use AI or similar technology to respond to interview questions, analyze or provide feedback on the interview process, or perform any other interview-related tasks is strictly prohibited and will be considered a violation of our policy and may result in disqualification from the interview process.
We understand that some candidates may have disabilities or other circumstances that require accommodation during the interview process. Virtual: Home-based office in the USA or Canada.
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📌 Education Services Coordinator (Ottawa)
🏢 Cloud for Good
📍 Ottawa