Director of Operations Downtown Surrey Business Improvement Association (DSBIA) Downtown Surrey, BC Full-time | Permanent
The Downtown Surrey Business Improvement Association (DSBIA) is seeking a Director of Operations who will work alongside colleagues to help deliver programs, events, member services, and organizational priorities in support of a vibrant, growing downtown core.
Reporting to the Chief Executive Officer, the Director of Operations is an active, hands-on member of the team. This role is well suited to an experienced, team-oriented business professional who enjoys sharing responsibility, solving problems with colleagues, and contributing directly in community-focused, mission-driven environments. Success requires a collaborative approach with staff, business members, community partners, and public-sector stakeholders.
Contribute to Board and committee materials, member records, research, reporting, and member communications in coordination with the team

- Work with colleagues to recruit, support, and guide summer students and contribute directly to related program activities
- Build and maintain strong relationships with business members in partnership with staff, particularly across the retail, office, and development sectors
- Collaborate with the CEO and team on the development and execution of the DSBIA Strategic Plan, contributing wherever support is needed
- Develop partnerships with business owners, community organizations, and all levels of government in coordination with colleagues




- Visits to businesses to build relationships
- Work with colleagues and partners to deliver member services and initiatives related to public safety, transportation, sustainability, and downtown enhancement
- Pitch in on website updates and improvements, coordinating with staff and external service providers as needed

Bachelor’s degree in Business Administration, Management, or a related field
3–5 years of management, operations, or comparable relevant experience in a collaborative team setting.
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and database systems, with confidence using digital tools for communications, event registration and record keeping

- Experience with budgeting, financial oversight, and strategic planning
- Experience contributing directly to event planning, delivery, and community engagement as part of a team

Primarily in-office, with regular time spent in the community attending events and meeting with members and partners.
· Occasional evening and weekend work is required to support events and organizational activities, with advance notice wherever possible
The Downtown Surrey Business Improvement Association (DSBIA) is a non-partisan, not-for-profit business organization representing over 1,400 members in Downtown Surrey. Governed by a volunteer Board, the DSBIA works to advance economic prosperity, growth, livability, and investment in the downtown core through leadership, advocacy, and collaboration.

📌 Manager, Operations - *Permanent Full-Time (Surrey)
🏢 Downtown Surrey Business Improvement Association
📍 Surrey