30 Oct
|
Kaluza
|
Newmarket
Lead global platform operations from Bristol or London, applying AI-native support, incident management, and performance assurance across client regions.
As Director of Platform Operations, you will report to the VP Product & Tech Operations and lead three global functions. You will shape standards for Client Support, Platform Performance Assurance, and Product Specialists. Lead Problem Management and root-cause remediation
Manage operational tooling vendors, budgets, and roadmaps
Experience managing service operations at scale
Fluency in incident, problem, and SLA management
Experience with Datadog, Jira, and Databricks or BigQuery
📌 Manager, Insurance Operations (Newmarket)
🏢 Kaluza
📍 Newmarket