Job Responsibility:

Job Title: Retail Security Guard (Customer Service Focused, Hands-Off Policy) Location: Greater Toronto Area (GTA), Ontario Job Type: Full-time Pay Rate: $19.00 per hour + Benefits

Schedules Available:

1. Monday - Friday (1:00 PM - 9:30 PM) Hands off / Downtown Toronto

2. Monday to Friday (1:00PM to 9:00PM) Hands on / North York

3. Sat - (1:00pm to 9:00pm) / (Sunday - 1:00pm to 7:00pm) Hands on / North York

About Us

At Synergy Protection Group Inc. , we're redefining retail security with a customer-first approach. We believe in proactive, qualified presence that prioritizes de-escalation and positive engagement over physical intervention. Join our growing team where safety meets exceptional service.

The Opportunity

We're seeking a diplomatic, observant Retail Security Guard for a hands-off position at a busy retail location. Your primary tools will be:

- Exceptional communication skills
- Situational awareness
- Conflict resolution expertise

This role is perfect for security professionals who excel at preventing incidents through presence and verbal de-escalation alone.

Key Responsibilities

? Visible Deterrence - Maintain professional presence to discourage theft and disruptive behavior? Verbal De-escalation - Calmly resolve conflicts using communication skills only (strictly hands-off)? Customer Service - Assist shoppers while monitoring for suspicious activity? Incident Documentation - Detailed reporting of all observations and interactions? Trespass Enforcement - Issue warnings and deny entry when necessary (no physical contact)? Loss Prevention - Identify potential theft through observation .

What We're Looking For





? Valid Ontario Security License (Mandatory)? 1+ years retail/security experience (customer service roles considered)? Exceptional communicator - Able to de-escalate situations verbally? Observant & proactive - Stays alert throughout entire shift? Professional demeanor - Represents our client with polish and tact? Reliable & punctual - Committed to scheduled shifts

Why Choose Synergy?

- $19/hour competitive wage
- Full benefits package after 1 year (health, dental, vision)
- Free professional training in de-escalation and mental health first aid
- Supportive team environment with responsive management
- Growth opportunities for top performers
- ZayZoon early wage access - Get paid when you need it

Important Notes

This is a strictly hands-off position - No physical intervention or arrests Must complete 2-day training (paid) at our North York office Comfortable standing/moving for entire shift

Apply Today!

If you're a security professional who believes in preventing problems through presence and communication, we want to hear from you!

Synergy Protection Group Inc. is an equal opportunity employer committed to diversity and inclusion. Accommodations available upon request.

Job Type: Full-time Salary: $19.00 per hour

Experience:

- Security: 1 year (preferred)

License/Certification:

- Security Guard License (required)

Work Location: In person

Apply now to join our professional, customer-focused security team!

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program

Schedule:

- 10 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Do you have any issues standing for longer hours? (Yes/No)
- Question1: Are you someone that can commit to the schedule? (Yes/No)

Hours:

Question 2 : This position requires you to come in at our North York office for 2 days of use of force training? Can you commute and come in for 2 days of use of force training? (Yes/No)

Experience:

- Retail security: 2 years (required)

Licence/Certification:

- Security Guard Licence (required)

Work Location: In person

📌 Retail Security (Toronto)
🏢 Synergy Protection Group
📍 Toronto