Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of the facility.

Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage.

- Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients.
- Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas:
- Guest orientation of the local area and the conference center facilities
- Proper telephone service technique and PBX operation
- Full understanding and utilization of the property management system
- Familiarization with night audit function
- Assisting all guests in any way possible including following up on guest concerns in a timely manner.
- Issuing and monitoring safe deposit boxes
- Opening and closing of support staff cashier banks.
- Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.
- Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations.
- Perform any or all other duties as assigned by Guest Services Manager

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. Requires a positive attitude, strong work ethic,



and a commitment to providing world-class service to the client, guests, and co-workers.

- A solid knowledge of personal computers is essential.
- Experience in all facets of providing guest services.
- Preferably two years in hospitality services or like setting performing like duties as Guest Services or Concierge’s supervisor.
- Must be able to read, write, and clearly speak English

This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .

The pay range for this position is $20.00 - $24.00.

📌 Hospitality Services Manager (Calgary)
🏢 Aramark
📍 Calgary