We are looking for a Call Center Representative that will be the

liaison between our company and its current and potential customers.

The successful candidate will be able to accept ownership for

effectively solving customer issues, complaints and inquiries; keeping

customer satisfaction at the core of every decision and behavior.

Responsibilities

* Manage large amounts of inbound and outbound calls in a timely

manner

- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every

issue and provide solutions and/or alternatives

- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the

extra mile





* Keep records of all conversations in our call center database in a

comprehensible way

* Frequently attend educational seminars to improve knowledge and

performance level

* Meet personal/team qualitative and quantitative targets

Requirements and skills

- Previous experience in a customer support role
- Track record of over-achieving quota
- Robust phone and verbal communication skills along with active

listening

- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree

📌 CALL CENTER AGENT - CONSUMER SERVICE (H/F) (Oshawa)
🏢 Workhoppers
📍 Oshawa