Toronto or Waterloo, hybrid | Full-time | Reports to the Chief Commercial Officer

Lead the supply chain at a fast-growing senior care technology company shipping hardware to 24 countries, from the factory floor to the second life of every sensor.

We went from a lab in Waterloo to 24 countries in five years. Our sensors detect falls and track sleep, health and wellness, with no cameras, wearables or pendants. Older adults keep their independence. One of the largest deals in our history is in delivery, our consumer product launches in January, and volumes are about to step up across both businesses. We need a leader who has scaled a hardware supply chain before, and who can turn returns and refurbishment into a real advantage on cost and sustainability.

This is the senior supply chain seat at Pontosense. You own the end-to-end strategy: manufacturing partners in five countries, logistics across Canada and the US, inventory and working capital, and a refurbishment programme that gives every returned sensor a second life. Supplier relationships and negotiation: cost, quality, lead times and capacity, reviewed and improved every quarter

Refurbishment and circularity: the strategy, economics and quality standards for repairing, regrading and redeploying returned sensors at scale

Planning for two businesses: B2B deployments in the thousands and consumer orders one at a time, from one plan

Inventory and working capital: the right stock in the right node, with finance trusting the numbers

Quality: incoming inspection,



supplier quality and field failure data that feeds back to engineering

The team: hiring, coaching and building the supply chain function as we double

Unit cost is down and supplier performance is measured. People's safety rides on what we ship, so we test hard and never settle for good enough.

What we build keeps someone's parent safe at home. You have scaled a hardware supply chain before and want to do it again

You prefer advising on supply chain to owning it

You have led supply chain or operations for a connected hardware, electronics or medical device company, ideally through a step-change in volume

You have built or scaled a refurbishment, repair or circular programme, and know its economics

You have negotiated with contract manufacturers across borders, including in Asia

You make calls with incomplete data and explain them plainly to finance and sales

As we scale, this role grows into leading Operations across manufacturing, logistics and service.

Fair pay, with the opportunity for equity

Hybrid in Toronto or Waterloo, remote if that's where you do your best work

Health, dental and vision advantages

Pay: $150,000 to $190,000 CAD base salary

We value diversity and believe that everyone deserves an equal opportunity to succeed.

If you have a disability or special need that requires accommodation during the hiring process, please let us know. We strive to provide accessible communication and technology for our employees and customers and always look for ways to improve.

📌 Full Time Supply Chain Manager (Toronto)
🏢 Pontosense
📍 Toronto