Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. You know what a well-run warehouse looks like: inventory you can trust, teams that know the plan, equipment ready to work and the right product moving to the right place without damage. You also know those results come from strong leadership on the floor, not just reports in an office.

Trail Appliances is looking for a Director of Warehouse Operations to lead our major-appliance warehouse network across Delta, the Okanagan, Victoria and Nanaimo. We have recently implemented Microsoft Dynamics 365 (D365). We need a hands-on problem solver and workflow designer who can help build a more efficient one.

Coach site leaders, spend time on the floor and solve problems where they happen.

Own warehouse operations, inventory integrity and warehouse readiness for delivery handoff, without responsibility for Service Operations or delivery execution.

Build on our recent D365 implementation by redesigning workflows, removing unnecessary steps and helping teams use the system to its fullest operational potential. This is a warehouse leadership role with a strong process-improvement mandate, not an IT implementation role.

As the Director of Warehouse Operations, you will lead

Redesign receiving, put-away, picking and transfer workflows around sound operating practices and D365 capabilities. Partner with Technology and process owners to test improvements, train teams, standardize what works across regions and measure the results.

Reliable warehouse execution. Lead receiving, put-away, storage, picking, staging, loading, customer pickups and inter-warehouse transfers. Align capacity, space and daily priorities with demand and delivery requirements.





Inventory and system integrity. Keep physical movements and system records aligned, complete required warehouse workflows consistently and resolve open work and transaction exceptions. Lead cycle counts, physical counts and reconciliation with Finance.

Set high standards for picking accuracy and appliance handling. Reduce damage, shrink and avoidable rehandling through training, disciplined handoffs and root-cause improvements.

Develop managers and supervisors, reinforce clear expectations and build cross-training. Match shift schedules and staffing to workload while carefully managing payroll, overtime and productivity.

Cost control and operational readiness. Own warehouse budgets and operating costs. Keep facilities, lift trucks, handling equipment, docks and scanning equipment maintained and ready for use.

Partner with the Health and Safety Manager to implement protected-work standards, training, inspections and corrective actions, while meeting applicable employment and safety requirements.

Consistent regional performance. Use a practical scorecard, regular site reviews and clear accountability to improve results. Ensure safety concerns, inventory discrepancies, picking errors, damage and system issues are escalated immediately and followed through to resolution.

10+ years of progressive warehouse or distribution leadership experience, including leading managers and large frontline teams across multiple locations.

- Strong practical knowledge of receiving, inventory control, picking, loading and transfers, including safe handling of major appliances or comparable large,



damage-sensitive products.
- A strong process-design mindset and a record of solving complex warehouse problems: diagnosing root causes, redesigning workflows and delivering measurable gains in inventory accuracy, productivity, labour efficiency and cost without compromising safety or product condition.
- The ability to connect physical warehouse processes with ERP/WMS capabilities and turn system functionality into better ways of working. Confidence with budgets, workforce planning, payroll controls, performance measures and operational problem-solving.
- Sound judgement, clear communication and the ability to work effectively with Delivery, Sales, Purchasing, Finance, Technology, Human Resources and Health and Safety.

Bonus Points: Direct D365 Finance and Operations experience; major-appliance distribution experience; relevant supply chain, logistics or business education; and experience with continuous improvement, vendor agreements or COR certification processes.

Warehouse workflows are simpler, more consistent and more efficient across regions. Inventory is accurate and available in D365 when it should be. Labour costs are controlled, equipment is reliable and safety is part of every shift. This full-time, on-site role is based at our Delta Warehouse on Annacis Island, with substantial time on the warehouse floor and intermittent travel to the Okanagan, Victoria and Nanaimo. Availability across operating shifts and during peak periods or significant operational issues is required.

If you enjoy solving operational problems, building robust teams and turning better workflows into lasting results, we would like to hear from you. Submit your resume and a brief note describing a warehouse process you redesigned, how you brought the team along and the measurable results you achieved.

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home.

📌 Warehouse Operations and Logistics Lead (Delta)
🏢 Trail Appliances BC
📍 Delta