LBMX is a agile and growing SaaS company with an international perspective, proudly based in London, Ontario. As we continue our solid growth trajectory, we're looking for talented, driven, and collaborative individuals to join us and help shape what's next.

Recognized as one of Canada's Top 100 Employers, LBMX combines strong performance with a people-first culture. We believe in building meaningful careers, supporting work-life balance, and creating an environment where your contributions are valued and your growth is encouraged.

At LBMX, you'll have the opportunity to grow, contribute meaningfully, and be part of a team building something exceptional.

In this role, you'll be part of ideation and solution design from the start, bringing your own ideas and a point of view grounded in customers and data. Then you'll carry the work through - resolving the details with engineering, running customer feedback and validation sessions, and owning the metrics that tell us whether what we shipped is working. you help decide how we get there, and make sure nothing between idea and outcome stalls.
You'll use AI tools daily to write and refine specs, synthesize customer feedback, collaborate on prototypes, analyze usage data, and generate the release content our teams need, so your time goes to judgment, customers, and decisions.Contribute ideas and identify opportunities from customer conversations, usage data, support trends, and what new AI capabilities make possible, and bring them forward with evidence.

- Work alongside the Principal Product Managers and the Product Design Lead on discovery, problem framing,



and solution design: pressure-testing ideas, prototyping options with AI, and turning direction into a explicit plan.
- Bring a point of view: challenge assumptions with evidence from customers, data, and engineering.

Building with Engineering in an AI-native SDLC

- Adapt how product and engineering work together as AI changes the pace of delivery: shorter cycles, faster prototypes, and earlier customer validation.
- Customers, Research & Validation
- Plan, coordinate, and run customer feedback sessions, usability tests, betas, and validation calls: recruiting the right customers, preparing the materials, and synthesizing what you learn.
- Partner with the Product Design Lead on research and usability testing, so customer evidence shapes the design before it's built.

Spot where customers drop off or don't adopt, and drive the fixes: product changes, in-product guidance, or targeted outreach.

- Own launch readiness for your area: brief Sales, Support, and Implementation, and make sure the demo environment and standard demo reflect what's shipped.
- Supply the source content for release notes, training, and help documentation (generated largely with AI from specs and tickets)



for Customer & Integration Ops to deliver to customers.

3–6 years in product management or a closely related role (product owner, business analyst, solutions consultant, engineer moving into product) in B2B SaaS.

- Hands-on experience running customer conversations: discovery calls, usability tests, betas, or UAT, and enjoying it.
- Strong working relationship with engineers: comfortable in technical discussions, writing specs they can build from, and making trade-off calls.
- Data fluency: able to define metrics, pull and analyze usage data, and build simple dashboards (SQL, Amplitude, Mixpanel, Power BI, or similar).
- Claude, ChatGPT, Copilot) across product work (specs, prototyping, research synthesis, and analysis), with the judgment to check and correct their output.
- Experience with EDI, supply chain, distribution, rebates, or buying-group environments considered an asset.
- Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent experience.

Competitive compensation and a comprehensive benefit package, including a health spending account and employee assistance program

- Three weeks' vacation and five personal days to start, plus additional paid LBMX holidays throughout the year
- Flexible summer hours and a strong commitment to work-life balance
- Maternity, Parental, and Compassionate Care Leave top-up program
- $500 new hire home office allowance

LBMX is committed to building an inclusive workplace. If you require accommodation at any stage, please let us know.

📌 Head of Product - Product Owner H/F (London)
🏢 LBMX
📍 London