Become a vital part of Affim as a Technical Support Specialist, providing essential service to eCommerce partners. Master technical troubleshooting to resolve issues swiftly while fostering strong partnerships.This remote role is pivotal for Product Support Specialists at Affim. Utilizing your bilingual skills in French and English, you will manage complex inquiries while ensuring efficient resolutions for merchant partners. Collaborate cross-functionally with Sales, Client Success, and Engineering teams to enhance client experiences and workflows.Key Responsibilities:Provide high-touch support to merchant partnersResolve technical and operational issues effectivelyManage multiple customer inquiries simultaneouslyBuild scalable support processes based on feedbackCommunicate recent features to merchant partnersRequirements:Fluent in French and English2+ years in a relevant tech or SaaS roleAbility to handle high volume inquiries efficientlyPassion for improving consumer banking experiencesExperience with major e-commerce platforms preferredLeverage your technical acumen and client relationship skills to drive success for Affim's merchant partnerships.

📌 Technical Support Specialist At Affim (Edmonton)
🏢 Affirm
📍 Edmonton