Remote customer service expertise meets AI training in this hourly contractor role, focused on natural speech-to-speech agent conversations. Use English communication and issue resolution skills to shape realistic support interactions.

As a Customer Service Subject Matter Expert, you will create human-enacted conversations for custom datasets. Your professional experience supports client communication, support workflows, customer relationship management, and complaint handling. The work helps AI systems respond more naturally, accurately,



and effectively.

Key Responsibilities:

• Create realistic customer service conversations for AI training
• Evaluate and rank AI responses for accuracy
• Test models for inaccuracies and potential bias
• Validate reliability across customer support use cases

Requirements:

• Two or more years of professional call center experience
• One or more years of AI training experience
• Solid knowledge of end-to-end support workflows
• Excellent spoken English at C1 or higher
• Reliable, self-directed remote contractor working style

Apply customer service, voice support, escalation management, and AI training expertise to improve natural customer interactions.