Apply strong operations expertise as a Buyer Care Specialist II supporting IAA Buyers through phone and digital channels. Improve satisfaction and account retention.

At IAA, a Ritchie Bros. Auctioneers company, this specialist delivers effective Buyer care across the purchasing journey. The role explains processes, procedures, and policies while using systems accurately and efficiently. It also supports peers through assistance, side-by-sides, knowledge sharing, and occasional new hire training.

Key Responsibilities:

- Explain IAA processes, procedures, and policies to Buyers and peers
- Respond efficiently to Buyer inquiries through phone and digital channels
- Process Buyer requests, orders, and account notes accurately
- Resolve Buyer concerns and escalate complaints when needed




- Identify operational improvements supporting quality and efficiency

Requirements:

- Strong operations background and experience
- Ability to coach peers across job responsibilities
- Excellent problem-solving skills and judgment
- Independent decision-making within assigned authority levels
- Effective English verbal and written communication

Support IAA Buyer satisfaction through accurate operations, productive systems use, problem-solving, and knowledgeable peer coaching across contact center functions.

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📌 Buyer Care Specialist II Operations (Mississauga)
🏢 Ritchie Bros. Auctioneers
📍 Mississauga