- We are seeking an experienced and customer‑focused technical team member to join our Professional Services organization, to focus on a diverse portfolio of Idira customers in UK & I, but may be assigned to customers throughout all EMEA
- Our consultants serve as trusted advisors, technical experts, and primary points of contact, ensuring customers achieve long‑term success and value from their SaaS platform
- While this role is focused on PAM, we are looking for someone who is willing to become an expert across the Idira platform
- Serve as the primary technical advisor for assigned customers across EMEA, managing the full lifecycle from onboarding through long‑term adoption as part of the Technical Account Management service provided by Idira professional services
- Build and maintain trusted relationships with operational stakeholders and executive sponsors
- Guide customers on Privileged Access Management and security best practices
- Contribute technical expertise to escalation scenarios where relevant
- Be the customer technical representative when working with other Idira technical teams such as R&D;, Support, etc
- Provide expert guidance on Idira SaaS solutions
- Anticipate technical challenges and risks
- Monitor product usage and adoption trends
- Solution Delivery & Technical Enablement
- Support planning, implementation, configuration, and expansion of Idira SaaS solutions and adjacent solutions
- Assist customers with configurations, troubleshooting and integrations
- Align with the account team on strategy for your customers and share information
- Collaborate with Product Management, R&D;, Support, and Professional Services team
- Represent the customer’s voice internally

Benefits

- Healthcare: We value your health and provide options so you can choose what best supports your lifestyle and personal health goals.



Various nationwide plans — including Blue Shield of California, Kaiser Permanente, Delta Dental, VSP, and more — are available to you and your family. Our providers offer the flexibility you want and the coverage you need
- Wellness: With a large on‑site gym and daily, instructor‑led exercise classes at HQ in Santa Clara, Palo Alto Networks actively supports employee fitness. Our juice bar, Gym & Juice, features fresh juice blends, a quick and nutritious option pre‑ or post‑workout. And our ongoing wellness speaker series highlights the latest trends in health and wellness
- Development: Professional development is serious business at Palo Alto Networks, where the Talent Development team offers 25+ courses to help employees boost their careers and develop leadership capability
- Financial: Most roles are eligible for equity grants, and we now offer new hires a quarterly vesting schedule right away. We want you to be fairly compensated and rewarded as soon as you make an impact – on our team, that happens immediately! And because we consider every employee a stakeholder in our long‑term success, we offer an Employee Stock Purchase Plan (ESPP) with a 24‑month lookback. From life insurance to health savings accounts, we provide ways to help you protect and grow your wealth. Palo Alto Networks offers both traditional and Roth 401(k) options, along with a company match of 50% to a max annual amount of $1,000
- Time Off:



In addition to paid corporate holidays, Flexible Time Off programs empower our employees to balance their work schedules with personal time off. We offer 12 weeks of full pay for medical leave and 6 weeks of full pay for parental leave. As a company with strong ties to the military and veterans, we also offer 26 weeks of full pay for military leave
- Perks: Our corporate discount program provides employees with significant discounts on merchandise, travel and entertainment. We offer many on‑site perks at headquarters, including cafeterias, fuel service, dry cleaning service, EV charging stations, and a company store. We also provide complimentary drinks, fresh fruit, and snacks in break rooms across our campus to help everyone power through the day.

Life at Palo Alto Network

- Ability to speak a second language is advantageous
- Experience with Windows/Unix, Active Directory, IDPs, networking, databases, and IT security
- Current Security Clearance or willing to complete process is beneficial
- Hands on working knowledge with AI tools
- Ability to resolve complex technical problems
- Experience with endpoint protection agents is beneficialWilling to travel to customer sites as required
- Minimum 5 years of Idira PAM experience ideally in a large, complex or modernized environment
- Strong communication and organizational skills
- Ability to manage multiple customers and projects
- Analytical and adaptable
- A security mindset to remain up to date to improve and acquire recent skills in the IT security field
- Proactive, self‑motivated, and committed to excellence
- Certified Information Systems Security Professional (CISSP) or similar certifications
- Idira (PAM) certifications like Sentry, Defender or CDE are beneficial

#J-18808-Ljbffr

📌 Senior Security Services Engineer (London)
🏢 Palo Alto Networks
📍 London