Help users navigate ERP, CRM, and HRIS systems at Durabuilt Windows & Doors through responsive L1 application support in Edmonton.

This Application Support Analyst role serves as the first contact for application-related issues within Durabuilt’s IT team. You will resolve support tickets, explain business workflows, support minor changes, and document recurring issues. The position suits candidates with entry-level to two years of relevant experience.

Key Responsibilities:

- Resolve L1 issues involving business applications
- Explain discount approvals and quote updates
- Assist users navigating ERP and CRM systems
- Coordinate escalations with L2 support when necessary
- Support testing during major deployments or updates

Requirements:

- IT, Computer Science, or Information Systems education preferred
- Application support or IT helpdesk experience
- Basic business application troubleshooting knowledge
- ITSM tool familiarity, including ServiceNow or JIRA
- Patience and adaptability with non-technical users

Bring business application knowledge, transparent communication, and patient troubleshooting to Durabuilt’s Edmonton application support team.

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📌 ERP CRM Application Support Analyst (Edmonton)
🏢 Durabuilt Windows and Doors
📍 Edmonton