CMHA Kelowna & District is hiring a full-time Case Manager in the Youth Program. This position is 37.5 hours a week with a typical work week of Monday - Friday 8:00am – 4:00pm.WHO IS A CASE MANAGER?The Case Manager (CM) in the Youth Program assists with addressing the needs of developing adolescents and young adults by providing them with immediate access to housing that is safe, affordable and appropriate, and the necessary and age‐appropriate supports that focus on health, well-being, life skills, engagement in education and employment, and social inclusion.WHAT DOES A CASE MANAGER DO?Provides intensive Case Management services and support to a small caseload of youth (7-10 maximum) that are experiencing, or at significant risk of, being unhousedCollaborates with participants in creating individualized support plans of care unique to each person and reviewed and/or modified regularlyProvides case management, outreach, advocacy and access to information and other servicesProvides services that address the unique needs of youth, such as developing life skills, navigating systems and services, integrating mental health and addictions supports, ultimately supporting a healthy transition to adulthoodProvides services in the young person's home and in the community, transporting clients to appointments and other resourcesMoves clients in and out of their homes including packing, carrying, and moving client belongingsMeets regularly with the Manager and team to review caseloads and troubleshoot client concernsFacilitates connections and referrals to other community services, including medical facilities, mental health services, social assistance programs, and substance use servicesCollaborates with Foundry Kelowna and other relevant service providers to ensure seamless and coordinated support for clientsProvides an ethical, efficient and therapeutic approach to dealing with crisis intervention in a timely mannerCollaborates with emergency response teams, law enforcement, and medical personnel when necessaryMaintains written and computerized records, including case notes, data/statistical information, and other relevant documentation using databasesWorks within the program budget, monitors expenditures,



and assists with financial reportsProvides information for reporting on grants and funding to the Manager as neededPerforms other related duties as assignedYOUR STRENGTHS & EXPERIENCE:Diploma in Social Services or related field1-2 years of relevant experienceExperience working with young people with serious mental illness and/or addictions and those that have experienced homelessness requiredValid Class 5 BC driver's licenseReliable vehicle and ability to transport participants and travel between facilities and other locations dailyAbility to provide a Driver's Abstract & ICBC Claims & Insurance History RecordAbility to obtain Rate Class 007 Business InsuranceCriminal Record Check clearance in the Vulnerable SectorCertificates in First Aid, CPR, and Naloxone considered an assetAbility to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illnessAbility to be regularly exposed to and in direct contact with dust, dirt, germs and human bio-productsAbility to engage respectfully and develop rapport with individuals, with multiple barriers, through a harm reduction lensCommunication skills to effectively support clientsAbility to work in cooperation with team members and independentlyUnderstanding of and commitment to working with people experiencing mental health concerns and substance useKnowledge of current best practices and approaches in preventing and ending youth homelessnessKnowledge of health and social service systems in both the youth and adult system of careAbility to maintain consistent professional boundaries, exercising mature judgment and understanding of safety concernsUnderstanding of Harm Reduction theory and demonstrated ability to implement harm reduction strategiesUnderstanding of Intentional Outreach, Housing First, Rapid Re-Housing,



and Shelter Diversion principlesUnderstanding of working with a Trauma Informed lensFamiliar with or ability to learn Homeless Individuals and Families Information System (HIFIS) and DacimaProficient understanding of Microsoft Outlook, Word and ExcelStrong attention to detailCritical thinking, problem-solving, and decision‐making skillsConflict resolution and crisis intervention skillsAbility to complete tasks in a timely and efficient manner, utilizing positive organizational skillsAbility to manage multiple cases efficiently and effectivelyWHO IS CMHA KELOWNA & DISTRICT?At CMHA Kelowna & District, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.Cmhakelowna.OrgCMHA KELOWNA & DISTRICT OFFERS YOU:A competitive hourly wage of $26.57Dental, Health & EAP BenefitsWellness Spending AccountRRSP matching programVacation & Personal Health Daysworkplace culture that fosters learning, transparency, trust and teamworkAs an employer, CMHA Kelowna & District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna& Districtthat means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio‐economic status, gender identities, education, marital status, language, and physical self‐expression. These values are embedded in the work CMHA Kelowna& Districtdoes every day.We appreciate and thank all applicants for their interest, however only short‐listed candidates and those legally eligible to work in Canada will be contacted.

📌 Case Manager - Youth Program (Kelowna)
🏢 Canadian Mental Health Association
📍 Kelowna