Support public bylaw services in Penticton, British Columbia, using customer service, triage, accurate data entry, and transparent communication.

The City of Penticton seeks a Relief Bylaw Intake Administrator to gather complaint information, create files, prioritize calls, and support enforcement operations. The position requires office administration, public contact, municipal bylaw familiarity, and strong written and verbal communication. You will coordinate information with residents, officers, City departments,



and outside agencies while protecting confidential details and complainant anonymity.

Key Responsibilities:

• Gather information and prepare bylaw files
• Triage calls using safety and history factors
• Dispatch service calls through two-way radio communications
• Communicate file status to complainants
• Prepare notices, letters, reports, and tracking documents

Requirements:

• Senior secondary education with relevant administration or bylaw courses
• One year in Bylaw Services or related enforcement
• Three years dealing with the public
• Five years in administration, clerical work, or combination
• Sixty words-per-minute keyboarding with accurate data entry

Apply your public service, administrative, triage, and communication skills supporting bylaw operations for the City of Penticton.