- Proactively solicit and qualify new and existing business through sales calls, trade shows, promotions and inbound inquiries to achieve personal and hotel revenue goals- Manage client relationships by drafting proposals and contracts, responding to inquiries, and organizing all event arrangements from setup to execution- Develop new client partnerships while nurturing existing relationships (evenings and weekends as required)- Communicate with clients to ensure all event details are accurate, complete and on time, using sound judgment to balance client satisfaction and hotel profitability- Conduct site inspections and maintain expert knowledge of all meeting and function spaces- Ensure events run seamlessly by following established procedures and collaborating closely with other departments- Prepare and distribute accurate, timely Banquet Event Orders (BEOs) with all required information- Direct meeting and catering logistics across all departments and team members responsible for event execution- Communicate all special needs and requests to the responsible team members to ensure every requirement is met- Resolve client concerns related to pricing, menus,



banquet facilities and seating arrangements- Identify operational challenges early and work with the client and team to develop solutions- Keep the sales and catering system current with event details and client communication- Ensure billing accuracy by reviewing bills with clients before final processing- Follow up after every event to confirm guest satisfaction and build repeat business- Respond to and resolve guest concerns and complaints- Attend in-house meetings and complete administrative duties as requiredMinimum Qualifications and Skills- 4 to 5 years of catering sales, sales or event planning experience in a hotel environment- Post-secondary diploma or degree in hotel or hospitality management or event planning- Strong understanding of food and menu creation- Proven sales, negotiation, closing and upselling skills- Customer service-oriented, with excellent communication and interpersonal skills- Self-motivated and detail-oriented, with strong organizational and problem-solving skills- Available to work flexible schedule, including evenings and weekends

📌 Conference Sales Manager (St. John's)
🏢 RoomsRelay
📍 St. John's