Responsibilities:Ensure the health, comfort and safety of our CustomersMust love people – be versatile, hands-on with cleaning and maintenance tasks and take ownership of the siteMust be available to work evenings and weekendsMeet with all new Associates on their first day of work and conduct hands-on training, following mentorship training guidesProvide ongoing feedback to Associates during training including in-person written testingBe a resource and support pillar for the Customer Care TeamProvide Leader with updates and recommendations on additional training or recertificationAssist in the development of training guides and procedure manualsEnsure daily communication with all site AssociatesCollect rent and follow up on defaultsEnsure vacancy is minimized and budget (meet or exceed on net operating income) are all realized for each site through effective service to potential and existing customersInspections of vacant and upcoming suitesLease and show suitesEnsure all rental enquires are answered within the guidelines providedAnnual suite inspectionsPrepare and deliver bank depositsAdministrative duties for site and other AssociatesEnsure contractors arrive per scheduled timelines and complete their work per the conditions of their contractEnsure accurate inventory managementComplete special projects and tasks as assignedAssist with snow removal, cleaning,



and touch-up paintingExperience and Educational Requirements:2 years Customer Service Experience requiredPost-Secondary Education is an assetTechnical Requirements:Computer experience is required with web-based programs preferredAbility to learn and adapt quickly to changing systems and new technologyFamiliarity with technology is an assetNon-Technical Requirements:Strong commitment to providing excellent customer serviceDedicated to building better communities for all our Customers and surrounding communitiesAbility to take responsibility for all actions and decisions and to follow through until a resolution is obtainedExcellent listening and telephone etiquette skillsExceptional problem-solving and decision-making capabilitiesStrong planning and organizational skills coupled with ability to multi-task and prioritizeExcellent time-management skillsAbility to handle sensitive and confidential mattersAbility to remain calm and in control of a situation while still maintaining patience, empathy and understandingAbility to work independently (self-managed) and with other Associates in a team environmentAbility to learn quickly, adapt to change and be adaptable in natureDisplays a high level of initiative and commitment to success (striving toward Boardwalk's mission statement)Demonstrates a growth mindset, a positive attitude, enthusiasm and assertivenessAbility to spend up to eight hours walking, standing, climbing stairs, liftingAbility to maneuver or lift up to 10kg with the proper equipment

📌 Senior Community Residential Manager (Saskatoon)
🏢 Boardwalk
📍 Saskatoon