Become the face of Engineering services as an Engineering Customer Experience Specialist in Burnaby, BC. Engage with the community by processing applications and permits while providing exceptional customer service.In this full time, temporary role, you'll play a critical part in the Engineering Administration unit. You will serve customers directly at the counter, adeptly handling inquiries about sewer, water, and environmental services. Responsibilities include utilizing software for managing applications, maintaining records,



and liaising with Engineering staff to resolve outstanding service requests.Key Responsibilities:Process Engineering applications and permits efficientlyServe the public at the counter and through callsUpdate and maintain filing systems for various documentsConduct preliminary site plan reviews for complianceFacilitate user acceptance testing for system updatesRequirements:Grade 12 completion with related coursesSignificant office experience, ideally with public contactUnderstanding of Engineering policies and operationsProficiency in office applications and databasesStrong decision-making skills under pressureUtilize your public engagement skills and knowledge of Engineering practices to enhance customer experiences in Burnaby.

📌 Engineering Customer Experience Specialist (Burnaby)
🏢 Burnaby
📍 Burnaby