Elevate guest interactions as the Guest Experience Tech Supervisor with Gibbons Whistler, BC. Lead guest service initiatives and optimize backend systems for seamless experiences.This full time role serves as a pivotal point for guest communication and operational support. You will respond to inquiries, resolve issues, and manage reservations, driving bookings and improving revenue. Your expertise in hospitality will enhance the guest journey at every touchpoint while supporting technology projects within hospitality operations.Key Responsibilities:Deliver personalized service across phone, email, and in-personIndependently resolve guest inquiries and concernsManage reservations and promote upgrades and add-onsMaintain records and reporting tools for operational oversightSupport CRM and reservation platform updatesRequirements:Strong background in hospitality or guest servicesExceptional communication and problem-solving skillsExperience with CRM, reservation, or ticketing platformsOrganizational skills with a knack for multitaskingWillingness to learn backend system improvementsDrive guest satisfaction, revenue growth, and operational excellence with Gibbons Whistler.

📌 Guest Experience Supervisor At Gibbons Whistler (Canada)
🏢 Gibbons Whistler
📍 Canada