Where YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an chance to get better and be inspired. It's an environment where you can grow your career in any direction you choose. We're evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, andDescriptionPosition at DynacareBilingual Customer Care RepresentativeLife is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It's an environment where you can grow your career in any direction you choose. We're evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.Are YOU our next Customer Care Representative?Provide assistance to customers regarding any inquiries concerning services provided by Dynacare and redirect customer accordingly only if neededMonitor comments posted on Social Media, escape if necessary and/or respond as per customer contact guidelinesAssist Health Professionals and patients to ensure requisitions are properly filled for all testing, including special projectsProvide support to Health Professionals and patient's communications with respect to special specifications, such as sample collection, patient's instructions, patient's costs, and othersMonitor and take ownership of complaints and ensure proper resolution / follow-upReply by email, phone, live chat, fax, snail mail, social media to queries from external customers, including Health Professionals and patient'sContact customers to gather information on behalf of Dynacare (i.E.: questions about samples,



etc.)Coordinate the distribution of Partner/Customer Update communication using the preferred delivery method for each partner/clientProvide patient's results following provincial policiesCapture all Customer information for every contactResponsible for calling all Critical Results as they are resulted, checking phoning instructions for each client prior to communicating the critical to ensure specific requirements are satisfiedResponsible for sending STAT results as soon as availableResponsible for faxing / calling all Level 2 Abnormal as soon as availableResponsible for Outbound contact campaignsResponsible to scan results into designated LIS, making sure TAT is metResponsible for ensuring all requests for phone calls or faxes from Physician offices are acted upon (phone / fax list)Ensure national distribution of our sample collection kitsResponsible for filing and archivingEnsure backup billings and produce receiptsFollowing SOPs to ensure the compliance to various regulatory entitiesIf required, serve as main point of contact for all special project accounts and deliver special projects customer service to all clientsAny other tasks as assigned by Manager / Team LeadSummary of responsibilities and percent of time spent performing eachComplex problem solvingLiaise with all departments at DynacareProvide Medical ResultsAnswer all customer inquiriesCommunicate with customers on behalf of other Dynacare (i.E.: be the company's voice with customers and vice versa)Status: Contract, Full-timeHours of Work: Monday to Friday 8 AM to 4 PM.Vacancy Type: ExistingLocation: OttawaWorkstyle: hybridWhy Dynacare Is An Amazing Place For YOUJoin an award-winning "Top Employer" with meaningful and impactful career opportunitiesAccess a health and wellness benefits program that supports you and your loved onesGrow and thrive with a dynamic, successful company through internal mobility opportunitiesInvest in your future through RRSP match perks and an employee stock purchase programExperience a collaborative, diverse workforce that prioritizes dignity and respect for allHow YOU Will Make a DifferenceProvide assistance to customers regarding any inquiries concerning services

📌 Customer Care Representative (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Dynacare
📍 Riviere-des-Prairies—Pointe-aux-Trembles