Lead customer experience in Scarborough with TD Canada Trust, coaching frontline teams and supporting banking operations for 18.75 hours.

As Manager & Customer Experience, you will mentor colleagues, promote operational excellence, and guide customer conversations. You will support Personal & Commercial Banking customers through advice, service, referrals, and complaint resolution. The role combines scheduling, workflow leadership, branch administration, compliance, and performance feedback.

Key Responsibilities:

• Mentor teams through exceptional customer interactions and development objectives
• Maintain scheduling, compliance, policies, procedures, and conduct guidelines
• Coach advice-giving and customer conversation strategies
• Monitor workflows, prioritize tasks,
  
  
  
  and resolve operational issues
• Administer complex daily branch responsibilities

Requirements:

• Undergraduate degree or over three years of relevant experience
• Knowledge of process management, banking solutions, and operations
• Proficiency with Microsoft Office and internet applications
• Tactful, diplomatic communication with customers, partners, and management
• Robust organization, planning, time management, and influential leadership skills

Bring customer experience leadership, banking knowledge, coaching, and operational skills to TD Canada Trust in Scarborough.