Lead Front Desk and Lüft Café & Bar operations as a hands-on Haus Experience Service Supervisor with MEWS and Toast expertise. This is a full-time role.

Gravity Haus seeks a supervisor experienced in hotel guest services and hospitality food and beverage operations. You will coordinate HES activities, serve guests, support check-ins, prepare beverages, assist with food service, and maintain consistent standards. The role works under the General Manager alongside the Operations Manager.

Key Responsibilities:

• Supervise daily Front Desk and Lüft service operations
• Assign tasks, coordinate coverage, and conduct shift briefings
• Process reservations, payments, folios, and check-outs using MEWS
• Coach beverage, food service,
  
  
  
  and guest service standards
• Check inventory, sanitation, cash handling, and POS closeouts

Requirements:

• Hospitality experience across hotel and food beverage operations
• Supervisory experience assigning work and following results
• Solid working knowledge of MEWS PMS
• Food and beverage POS proficiency; Toast preferred
• Current Serving It Right and FOODSAFE Level 1 certifications

Bring practical hospitality leadership, MEWS knowledge, and hands-on service experience to Gravity Haus Front Desk and Lüft operations.