Step into a vital role at Hudbay Minerals as a Help Desk Specialist. This full time position is essential for providing top-tier IT support, ensuring user satisfaction across multiple locations.In this permanent role, you will report to the IT Manager, focusing on Tier 1 and 2 technical support for hardware and software needs. You'll troubleshoot and diagnose issues while enhancing the knowledge database to drive improvements. Your expertise will be essential in cultivating a user-friendly environment within Hudbay's operational framework.Key Responsibilities:Provide first-line support and resolve customer technical issuesEscalate unresolved queries to higher tiersMaintain IT employee time and attendance recordsWalk business users through troubleshooting processesDocument incidents and suggest procedural improvementsRequirements:3-5 years of IT support experience in large organizationsStrong networking knowledge: TCP/IP, DNS, DHCPProficient in Active Directory, Azure, and O365 systemsSkills in hardware troubleshooting and mobile device managementValid British Columbia driver's license requiredBring your technical expertise and exceptional customer service skills to support Hudbay Minerals as a Help Desk Specialist.

📌 Help Desk Specialist At Hudbay Minerals (Princeton)
🏢 Hudbay Minerals
📍 Princeton