The Cold Lake Primary Care Network is committed to improving primary care services in the Lakeland and surrounding communities by implementing a collaborative approach to care between physicians, nurse practitioners, and other health care professionals.The Cold Lake Primary Care Network currently operates three clinic locations. Our main clinic is located on the second floor of the Cold Lake Healthcare Centre. We also have two satellite clinics: one on the second floor of the CANEX Mall at CFB Cold Lake, and one within the Elizabeth Métis Settlement Community Health Services building.The Medical Office Assistant provides administrative and clinical support and plays a key role in our organization. The successful applicant must possess:Excellent organizational, communication (both written and verbal), and time-management skills, high attention to detail and the ability to always maintain confidentialityProven ability to multitask, remain professional under pressure, work well both individually and with a team, and possess exemplary customer service skillsTechnical prowess, including proficiency with MS Office suite, email, staff scheduling applications such as WhenIWork, and elearning applications such as Citation and CorridorThe responsibilities of this role will include but are not limited to:Assist with varying daily tasks to ensure the smooth running of clinic operations such as patient registration, appointment booking/rebooking, cancellations, cleaning patient rooms,



and taking patient vitalsProvide chaperone support during patient appointments and assist physicians and nurse practitioners with minor in-office proceduresEnsuring all phone calls, faxes, and other forms of communication are answered and re-directed as necessaryHealth records management utilizing the Accuro EMRComplete/manage referrals to and from the clinicReview and process incoming faxes and other documentation related to referrals, recalls, and consultationsEnsure that specimens and their requisitions are processed and filled out correctlyCoordinating collection of payments for uninsured services, and reconciling end-of-day financialsPrioritizing and completing tasks according to urgencyCleaning clinical areas as necessaryOther duties as requiredPreferred assets:Post-secondary education in medical office administration/medical office assistantMinimum 1-year relevant experience in a medical settingExperience working in a community-based primary care settingApplicants must possess strong English language skills, including the ability to clearly speak, read, write, and understand EnglishEffective communication with patients, healthcare providers, and team members is an essential requirement of this positionFamiliarity with electronic medical records systems (ideally Accuro)Medical terminology, transcription, and general pharmaceutical knowledgeDeveloped problem solving, critical thinking, and conflict resolution skillsAbility to work in a fast-paced environment with a diverse patient demographicValid drivers license and reliable personal vehicleClear criminal record check (required)Valid CPR certification (BLS course)Market-competitive salary and benefits packages offered.

📌 Medical Office Assistant (Cold Lake)
🏢 Portage College
📍 Cold Lake