Elevate customer satisfaction as the Customer Experience & Order Fulfillment Lead at Workspace48. Drive order fulfillment and resolve issues proactively in a fast-paced workplace.In this vital lead role, you will own customer interactions after order placement, ensuring fulfillment timelines and managing expectations effectively. Strong organizational skills and proactive communication are essential as you work closely with sales and operations, focusing on timely order readiness and delivery.Key Responsibilities:Serve as primary contact for order-related inquiriesProactively communicate changes affecting ordersProvide timely updates on order statusesResolve issues through effective documentationManage challenging conversations while maintaining confidenceRequirements:Minimum five years in customer experience or order managementProven order fulfillment and exception handling skillsStrong verbal and written communication abilitiesExperience with ERP systems and order managementProficient in Microsoft Office, especially ExcelEnsure seamless order fulfillment and customer satisfaction with Workspace48's dedicated team, focusing on operational excellence.

📌 Lead Customer Experience At Workspace48 (Woodstock)
🏢 SarniaCareers
📍 Woodstock