Become a key player in customer satisfaction as a Customer Retention Specialist with Cogeco in Burlington, ON. Focus on account management, customer negotiations, and enhancing service experiences.This full time role emphasizes retaining customers through effective communication and problem resolution. You'll handle inbound requests, conduct outbound campaigns, and utilize negotiation skills to maximize retention and revenue. Balancing billing issues and maintaining strong service standards is crucial to this position.Key Responsibilities:Manage requests for service downgrades or disconnectionsExecute outbound campaigns and respond to inbound inquiriesResolve billing inquiries and account modificationsOffer tailored solutions to escalated customer complaintsReview competitor offerings to inform customer negotiationsRequirements:High school diploma; post-secondary preferred1-3 years in customer service and retention, preferably B2BStrong communication skills and detail-oriented approachExperience with Salesforce and Windows Office toolsGeneral knowledge of telecom and broadband industriesLeverage your sales and negotiation background at Cogeco to enhance customer loyalty and satisfaction in Burlington.

📌 Customer Retention Specialist At Cogeco (Burlington)
🏢 Cogeco
📍 Burlington