The Client Relationship Specialist is tasked with establishing, maintaining, and enhancing the relationship between the company and external clients. Building and maintaining relationships with clients and key personnel within customer companies via telephone, email and client visits Uncover additional sources of revenue from assigned clients including logistics, CDN/US brokerage consulting. Letting customers know about other products the company offers including technology Achieving client relationship targets, sales goals and KPI's as set by Senior VP, Client Relations Escalating and resolving areas of concern as raised by clients and liaise with operations, regulatory to resolve. Carrying out client satisfaction surveys and client reviews. Monitoring company monthly performance against service level agreements and flagging potential issues. Updating the CRM and ensuring account managers are aware of changes within clients. Travel to and from client sites will be required. College and or University Degree in Business Administration. Minimum Five (5)



years account management experience and within a customer service/sales role. Customs Brokerage experience is a definite asset CCS certification is an asset Working knowledge of MS Office Suite of products – Word, Excel, PowerPoint CRM – Sales Force experience is a definite asset Why You'll Love it at Willson International ~ Work-from-home workplace, with a home internet reimbursement ~3 weeks paid vacation for all recent hires ~ We care about your loved ones too
that's why

we offer
family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups. ~ Oneteam is essential to our corporate identity
we only succeed if we work together. That's why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniversaries, weddings, and cute things, like puppies and babies).

📌 Call Center Specialist Edmonton
🏢 Willson International
📍 Edmonton