Drive Indigo loyalty, promotions, and customer programs through coaching, retail operations, and insight-led execution in a contract role.

The Customer Experience Leader leads customer-facing programs and supports store objectives through clear actions and accountable execution. Responsibilities include Plum acquisition, promotional activities, events, social media, and Voice of the Customer opportunities. The position also partners with leadership on product availability, merchandising, and operational readiness.

Key Responsibilities:

- Lead Plum loyalty acquisition and customer engagement
- Coordinate events, author signings, and Staff Picks
- Use customer insights to improve service execution
- Partner on product availability and merchandising readiness
- Contribute to store action plans and results

Requirements:

- One to three years of leadership experience
- Demonstrated customer experience program execution
- Robust organization, planning, and communication skills
- Problem-solving ability and sound judgment
- Alignment with Indigo values and mission

Use customer insights, loyalty programs, and operational discipline to strengthen Indigo store engagement and customer results.

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📌 Retail Customer Programs Leader (London)
🏢 Indigo
📍 London