Agricultural technology and customer success define this full-time role at Brilliant Harvest, supporting dealers and farmers remotely. Turn conversational AI into practical tools.

As a Customer Success Representative, you will bridge advanced technology with agriculture users. You will drive platform adoption, deliver training, support customers, and help non-technical users understand software. The role reports to the Vice President of Marketing and Customer Experience.

Key Responsibilities:

• Support, train, and help dealer and farmer users realize platform value
• Expand dealership adoption of the conversational artificial intelligence platform
• Create release notes, tutorials, videos,
  
  
  
  and training content
• Deliver product demonstrations and onboarding sessions online and in person
• Gather field feedback, capture bugs, and track usage metrics

Requirements:

• Experience with farm equipment dealerships, agriculture software, or ag-tech sales support
• Understanding of dealers and farmers daily realities
• Robust communication and natural presentation abilities
• Organized, proactive approach with consistent customer follow-through
• Technology confidence supporting non-technical users

Apply agricultural experience, customer training, and technology skills to expand conversational AI adoption at Brilliant Harvest.