Elevate IT services with the City of Thunder Bay as a Networks Technology Client Support Specialist. This full time role emphasizes Active Directory and user assistance.

In this position, you will be providing comprehensive client support, focusing on maintaining network software access and resolving user issues. You'll actively collaborate with IT experts and contribute to the implementation of current solutions to enhance the technology landscape for users in the community.

Key Responsibilities:
Maintain Active Directory and user access documentation
Resolve client issues and manage support calls
Document resolutions in the Call Management System
Collaborate with IT teams for solutions
Develop and conduct user training sessions

Requirements:
Degree or Diploma in computer science or equivalent
Prior experience in an IT client services workplace
In-depth knowledge of network repository support
Superior communication skills and problem-solving expertise
Familiarity with relevant software and tools

Leverage your IT support skills to enhance client service in Thunder Bay's City Manager's Office.

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