Position Summary At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work. Did we catch your attention yet? If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...And have a ton of fun.... then please keep reading!Our PerksCompetitive Salary and Performance based incentive plan for all levelsEmployer paid Medical and Dental coverage from day oneGroup RRSP plan that helps you save for the futureFantastic employee discount on all Samsung productsTuition Reimbursement to keep you learningEmployee Referral program- we want great talent like you!Virtual Pet Care-to ensure the well-being and health of your beloved furry companionsAdditional Well Being Days for better work life-balance!The Senior Specialist is responsible for directing and monitoring activities related to product sales, pricing, and reverse logistics for Samsung products. The overall goal of the position is to effectively ensure timely processing of return requests, on time appeal processing, proper communication between stakeholders (Customers, Delivery Agents, SECA Teams, Carriers, and Warehouses), and maintain accurate documentation in Samsung's systems. The position will be responsible for the creation of SOPs, implementation, and outward training, as appropriate. They will ensure that the policies and procedures set out by Samsung HQ are followed and continuously managed to.Role and ResponsibilitiesEssential Duties and ResponsibilitiesMonitor and action outstanding return requests, as initiatedDaily execution of the reverse logistics processes for customers' orders supporting a minimum target achievement for associated KPI'sSubject matter expert for Reverse Logistics within SECA and partner systemsManaging to and publishing essential KPI'sCoordinate with SECA's respective teams for RA (Return Authorization)



approvalsOn-site resolution of returns at SECA's 3PL warehouse, as requiredPartner with SECA Finance for claims / appeals processing on lost units or discrepanciesWork with SDSCA Team to ensure accurate scheduling and BOL creation in TMS.Ongoing communication with SECA sales representatives and customers regarding return ordersAssist in process improvement projects in areas such as Pricing, FFP, RDD/DF, FOC/EP and Sales Portal, as requiredAssist in the creation of manuals and standard operating proceduresAssist in training on processes and procedures, to ensure they are correctly followedAssist in pricing updates for all divisions, and maintaining EDI orders from customers, as requiredAd-hoc reporting and various duties as requiredSkills and QualificationsEducation: Post-secondary education and or equivalent work experience is requiredMembership in good standing with an accredited supply chain / logistics designation or similar is an assetKnowledge: Customer relationship management skills.High proficiency in SAP/ERP (SD Module and MM Module) requiredHighly proficient in Excel, Word, PowerPoint and other office productsHigh working knowledge of Last Mile Delivery networks and carriers within Canadian marketExperience in relatable consumer market and SKU mix in Canada is an assetExcellent written and oral communication skillsData retrieval, manipulation, and analysis experience with demonstrable, verifiable output and report creation is requiredExperience: Minimum 1-3 years of related reverse delivery experience in logisticsCustomer Service SkillsConsumer market familiarity in CanadaThe salary range for this role is expected to be between $60,000 to $82,500 and reflects base salary only.



Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience. This posting is for a current job vacancy. The total rewards package for a Regular Full-Time employee may include a variable incentive, savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks.Samsung is an equal employment opportunity employer. Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted. Please note that we reserve the right to remove or modify job postings at any time.Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.Since being established in 1969, Samsung Electronics has grown into one of the world's leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes outstanding pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.Samsung.Com/global/).

📌 Senior Specialist I, Business Operations (Mississauga)
🏢 Samsung Electronics America
📍 Mississauga