OpenText seeks a Senior Technical Support Specialist skilled in troubleshooting and client service for IT Operations Management Suite integrations. Shift work may be required.

This senior-level specialist supports clients with complex technical issues across wide-ranging environments. The work combines critical thinking, technical troubleshooting, communication, incident management, and product knowledge. You will help clients use OpenText software successfully while collaborating with development and other teams.

Key Responsibilities:
Handle first-contact technical inquiries about IT Operations Management Suite
Troubleshoot complex issues and provide alternative support options
Manage incidents, client follow-up, updates, and resolutions




Document software defects and client suggestions with development
Mentor teammates and contribute knowledge-base articles

Requirements:
Three or more years in a technically focused setting
Robust problem-scoping and troubleshooting abilities
Related university or college degree, or equivalent experience
Knowledge of Windows, Linux, web servers, and HTML
Understanding of databases, networking, Docker, Kubernetes, and virtualization

Apply technical troubleshooting, client communication, and incident management skills while supporting OpenText clients across complex environments.

📌 Senior Technical Support Specialist Alton (Canada)
🏢 opentext
📍 Canada