Lead bilingual branch operations in Ottawa through customer service leadership, operational planning, and disciplined administrative controls. This fully in office role requires French and English proficiency.

Mitten Building Products seeks a Supervisor, Branch Operations to coordinate Customer Service, Sales, and Warehouse activities. The role oversees branch processes, customer communication standards, purchasing, inventory administration, invoicing, cash handling, CRM documentation, and issue resolution. It protects service levels, compliance, efficiency, and customer satisfaction.

Key Responsibilities:
Lead, coach, develop, and support Customer Service Representatives
Own weekly shipping and fulfillment planning activities




Approve operational exceptions within defined authority limits
Oversee purchasing, inventory, invoicing, and cash controls
Lead customer issue resolution and service recovery

Requirements:
Three to five years in branch operations or related management
Experience leading employees in customer-focused environments
Experience with ERP and CRM systems
Solid planning, communication, and conflict-resolution skills
Full proficiency in French and English

Bring bilingual leadership, operational discipline, and customer service expertise to Mitten Building Products' Ottawa branch.

📌 Bilingual Branch Operations Supervisor Northside
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