Use service design and process improvement methods at Elections Ontario in an in-office role supporting accessible electoral services. Apply human-centred techniques across complex projects.

The Process and Service Design Clerk supports discovery, prototyping, and implementation for electoral services and internal processes. You will apply design thinking, journey mapping, and service blueprints to translate research into practical improvements. The work includes stakeholder workshops, cooperative sessions, and presentations.

Key Responsibilities:
Support complex service design and process improvement projects
Apply human-centred design and service design methods
Plan and facilitate stakeholder workshops and team-oriented sessions




Translate qualitative and quantitative research into improvements
Create visual presentations communicating complex ideas clearly

Requirements:
Knowledge of co-creation, prototyping, and journey mapping
Explicit communication through facilitation, writing, and presentations
Proficiency with Outlook, Word, PowerPoint, and Excel
Experience with Adobe Suite, Miro, and Figma
Legal entitlement to work in Canada

Bring service design, facilitation, research translation, and presentation skills to Elections Ontario's electoral service improvement work.

📌 Process And Service Design Clerk Ottawa
🏢 Service Design Jobs
📍 Ottawa