Regular Full Time, 35 hours per week, In-person

Location

535 Hornby Street, Vancouver, BC; ability to work at other YWCA locations across the YWCA BC program across Metro Vancouver is required.

Posting Period

Job Description

The Digital Literacy Trainer plays a key role in advancing digital inclusion across YWCA BC programs and communities.

Access to employment, education, healthcare, government services, financial resources, and community participation increasingly depends on digital skills and access to technology. From applying for jobs and booking medical appointments to supporting children's education and accessing online services, people without the skills, confidence, devices, or connectivity they need can face significant barriers to participating in everyday life.

The Digital Literacy Trainer designs and delivers practical, participant-centered training for people with beginner to intermediate digital skills, including those with little or no prior experience using technology. Working with people and communities experiencing barriers to digital access and participation, the Trainer helps participants develop the skills and confidence to use technology safely and independently in their everyday lives.

Participants may experience barriers related to income, housing instability, disability, language, newcomer or refugee experiences, age, limited formal education, or access to reliable internet and devices. The Trainer recognizes that everyone's experience with technology is different and adapts their approach to participants' individual needs, goals, abilities, and circumstances.

This is an independent, community-based role that involves regularly working across YWCA BC locations, programs, and community sites. The Trainer facilitates workshops and Community Digital Skills Clinics, provides one-to-one support, identifies emerging needs, and develops accessible learning opportunities and resources.

The successful candidate brings patience, empathy, curiosity, flexibility, and strong relationship-building skills to their work. They understand that technology can feel intimidating and create welcoming environments where participants are comfortable asking questions, practising new skills, and learning at their own pace. They communicate in plain language, avoid unnecessary technical jargon, and use demonstrations, repetition, visual resources, and step-by-step instruction to support different ways of learning.

In addition to training delivery, the Trainer supports YWCA BC's Loaner Laptop Program and community technology resources, helping ensure devices are functional, secure, accessible, and ready for participant use.

What you’ll be doing:

Digital Literacy Training & Participant Support

Design and facilitate practical, engaging digital literacy workshops for people with beginner to intermediate digital skills, including those with little or no prior experience using technology.

Develop accessible lesson plans, activities, and learning resources that respond to participants' needs, goals, and different ways of learning.

Deliver workshops and presentations across YWCA BC locations and programs

Host Community Digital Skills Clinics at YWCA BC locations and community sites, providing welcoming, drop-in opportunities for people to receive hands‑on support and practise everyday digital skills.

Provide individualized digital literacy coaching and technology support in person, online, and by phone.





Support participants with foundational and everyday digital skills, such as using a mouse and keyboard, creating and accessing email, managing passwords safely, completing online forms, uploading documents, joining video appointments or meetings, navigating online services, and recognizing common online scams.

Use plain language, appropriate pacing, repetition, demonstrations, visual resources, and step‑by‑step instruction to make learning accessible.

Create welcoming, inclusive, and trauma‑informed learning environments where participants can ask questions, practise skills, and build confidence at their own pace.

Assess participant needs and develop responsive workshops, resources, or other supports.

Collaborate with staff across YWCA BC programs to integrate digital literacy support into existing services and identify emerging needs.

Identify opportunities to strengthen and expand YWCA BC's digital inclusion services.

Loaner Laptop Program & Technology Support

Coordinate device preparation, configuration, loans, returns, and inventory for the Loaner Laptop Program.

Install and update software and prepare devices for participant use.

Orient participants to devices and provide basic technical support and troubleshooting.

Maintain computers and devices in community computer labs and shared technology spaces.

Perform routine software updates, maintenance, security checks, and basic hardware and software troubleshooting.

Wipe and prepare computers for participant use as needed.

Help ensure equipment is secure, functional, accessible, and ready for use.

Program Support & Development

Maintain accurate participant records, program data, and required documentation.

Contribute to program communications, success stories, and reports.

Keep current with evolving technology, adult learning practices, accessibility, online safety, and digital inclusion.

Perform other duties as assigned.

What you’ll need:

Education and Experience

Post‑secondary education in Adult Education, Community Development, Information Technology, Instructional Design, Social Services, Education, or a related field, or an equivalent combination of education, training, lived experience, and relevant work experience.

Relevant experience designing or delivering digital literacy, adult education, community‑based learning, technology training, or related programming.

Experience working with people or communities who may experience barriers to accessing technology, learning opportunities, or community services.

Experience supporting adults with different levels of digital experience, including people who are new to computers or digital devices.

Experience developing accessible learning materials and adapting instruction to different learning needs, literacy levels, language abilities, and digital skills.

Experience facilitating learning in person and virtually.

Ability to work independently, take initiative, and manage multiple priorities.

Technical Skills

Strong working knowledge of Microsoft 365 applications, including Word, Excel, PowerPoint,



Outlook, Teams, SharePoint, and OneDrive.

Understanding of digital literacy, accessibility, online safety, privacy, and digital inclusion.

Ability to explain and teach foundational digital skills in clear, accessible, and practical ways.

Experience troubleshooting common hardware, software, connectivity, and user‑support issues.

Experience preparing and maintaining laptops or other devices for participant use.

Familiarity with Windows operating systems, software installation, user accounts, and basic device administration.

Familiarity with Learning Management Systems (LMS) or digital learning platforms.

Knowledge of emerging technologies and artificial intelligence tools is an asset.

Core Competencies

Patience, empathy, and a participant‑centered approach to learning.

Strong facilitation, coaching, communication, and relationship‑building skills.

Ability to communicate technical information using clear, accessible, plain language.

Ability to adapt teaching approaches, pacing, and materials to different learning needs and levels of digital experience.

Ability to create welcoming environments where participants feel comfortable asking questions, practising, and learning from mistakes.

Initiative, accountability, adaptability, and sound judgment.

Strong organizational and time‑management skills.

Ability to identify needs and develop practical, responsive solutions.

Commitment to equity, diversity, inclusion, accessibility, and anti‑oppressive practice.

Additional Requirements

Ability and willingness to travel regularly between YWCA BC locations and community sites across Metro Vancouver.

A valid BC Driver's Licence and access to reliable transportation are assets.

A satisfactory Criminal Record Check, including clearance to work with vulnerable populations, is required.

What we offer:

We offer our eligible employees the following benefits as part of their total rewards package:

Extended medical and dental advantages

Pregnancy, parental and adoption leave top up

22 vacation days and 3 personal days, in addition to paid sick days

Flexible working arrangements for applicable positions

Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members

A workplace that prioritizes employee health, safety and well‑being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion.

Free staff membership to our Health + Fitness Centre

Discounts at our YWCA Hotel

Priority in YWCA Child Care centres

Pay Rate: $31.16

We respectfully acknowledge that our main office and many of our programs are located on the traditional, ancestral and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səlilwətaɬ (Tsleil‑Waututh) Nations, and that our work across British Columbia spans the territories of more than 200 First Nations. We also acknowledge the First Nations, Metis and Inuit peoples who live in our communities.

YWCA BC is committed to truth and reconciliation. This includes understanding the truth and impact of our shared colonial history, making positive changes within our organization and taking actions that advance safety, justice and equity for Indigenous peoples.

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📌 Digital Literacy Trainer (Vancouver)
🏢 YWCA BC
📍 Vancouver