The Onboarding Representative - Billing and Onboarding is a vital team player in the onboarding process focusing on successful setup and management of new customers. This position will ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position reports to the Customer Onboarding Manager - Billing and Onboarding. The Customer Onboarding Representative ensures all goals, objectives, and agreed upon levels of service are met.RESPONSIBILITIESEssential Duties and Responsibilities include, but are not limited to the following:Execute onboarding and set-up tasks for new customers – occupancy lists, signed customer agreements and security depositsCommunicate and work with developers to obtain vital information for new customers and building set upCommunicate and work with other internal departments to ensure a seamless and successful onboarding process for new customersHandling client and customer inquiries – verbally & writtenResolve customer complaints ensuring policies and procedures are followedIdentify, resolve,



and elevate in a timely manner all issues and/ or disputes to the appropriate people.Record in a clear and concise manner all customer service activities / comments and contact information on customers accountEnsure all Provident policies and procedures are followed.Provide a high level of customer service in a professional and courteous workplace.Provide initiative and ideas on the improvement of work processes.Any and all other duties as required to meet team's objectives.CORE COMPETENCIESCommunicationInitiativeOrganization SkillsTeamworkProblem SolvingREQUIREMENTSA minimum of two (2) years' work experience for a utility providerA minimum of two (2) years' work experience in Customer ServiceMust be proficient in MS OfficeOccasional overtime may be required to meet business needs.Ability to deliver exceptional customer service in a fast paced and changing environmentSelf-motivated, well organized and the ability to learn quicklyAbility to manage multiple tasks and adapt quickly to changing prioritiesEnergetic team playerWORKING CONDITIONSOffice setting with frequent sitting at deskAbility to attend and conduct presentations.Manual dexterity required to use desktop computer and peripherals.Overtime as required.Lifting or moving up to 10lbs may be required.

📌 Customer Onboarding Representative (Vaughan)
🏢 Cricket Energy Holdings
📍 Vaughan