Division & Section: Customer Experience, Finance & Business ManagementWork Location: Metro Hall, 55 John St., Toronto (Hybrid Work in accordance with the City of Toronto’s Remote Work Policy)Job Type & Duration: 1 Full time Permanent VacancySalary Range: $126,000.00 - $176,140.00Shift Information: Monday to Friday, 35 hours per weekAffiliation: Non-UnionNumber of Positions Open: 1Posting Period: 26-Oct-2026 to 09-Nov-2026The Customer Experience (CX) Division leads enterprise-wide initiatives to improve how residents and businesses interact with the City. Focused on enhancing service excellence, the Division supports cross-corporate collaboration, innovation, and accountability through data-driven insights, experience design, and customer-first strategies.The Manager, Finance & Business Services leads the CX Division's financial, human resources, business and administrative services in a high-profile customer service environment, ensuring effective resource management, compliance and operational performance. The Manager oversees operating and capital budgets, financial controls,



workforce planning, labour relations, payroll, procurement, contracts and service level agreements, while leading staff and coordinating divisional policies and corporate support functions.Working with senior management and corporate partners, the Manager provides strategic advice, research and performance analysis to support decision-making, organizational change, continuous improvement and the delivery of divisional and corporate initiatives.Major Responsibilities:Develops and implements detailed plans and recommends policies regarding program specific requirements.Coordinates, develops, recommends and administers the annual budget for the division, and ensures that the division's expenditures are controlled and maintained within approved budget limitations.Manages and monitors all financial activities of the division including the operating and capital budget preparation and analysis, variance reporting,

📌 Manager Finance & Business Services 67691 (Toronto)
🏢 City of Toronto
📍 Toronto