Be an essential part of the IT team in Fergus, ON as a hands-on IT Technical Analyst. Support users with Level 1 and Level 2 issues while ensuring reliable technology operations.

This 1-year contract position involves direct engagement with an on-site North American IT infrastructure. The role includes troubleshooting, installing, and maintaining systems, as well as collaborating with regional and central IT teams. You'll gain broad experience across desktop, server, and networking technologies while making a tangible impact on daily operations.

Key Responsibilities:
Provide Level 1 and Level 2 technical support to users
Install, configure, and maintain PCs and IT equipment
Support Microsoft 365, Windows 11,



and Windows Server technologies
Troubleshoot networks in Cisco and Meraki settings
Document solutions and update knowledge-management resources

Requirements:
Minimum 5 years of IT experience in technical support
Associate degree in Science; Bachelor preferred
Proficiency with Microsoft 365 and Windows technologies
Robust knowledge of networking technologies
ITIL knowledge is a plus

Utilize your IT skills to enhance user support and network reliability in this collaborative Fergus workplace.

📌 It Technical Analyst In Fergus Bowmanville
🏢 Altis Technology
📍 Bowmanville