Shape member and client experiences at Desjardins through service quality, business relationships, and full-time onsite team leadership. Strengthen results with customer focus.

This management position oversees employees dedicated to members and clients, ensuring high-quality service and effective business relationships. You monitor a business plan, follow up on results, and provide recommendations reflecting member and client needs. Extensive organizational and line-of-business knowledge supports the work.

Key Responsibilities:

- Ensure service quality and manage member experiences
- Build and maintain long-term client relationships
- Monitor business plans, results, and unit performance
- Provide recommendations addressing member and client needs
- Promote Desjardins and strengthen community roots

Requirements:

- Bachelor’s degree in a related field
- At least two years of relevant experience
- French-language knowledge is required
- Robust customer focus and action orientation
- Extensive organizational and business-line knowledge

Use customer focus, decision quality, and business relationship skills to manage member experiences for Desjardins onsite.

📌 Desjardins Client Experience Manager (Bedford)
🏢 Desjardins
📍 Bedford