Support WestJet’s ServiceNow environment with platform maintenance, release testing, and root-cause analysis. Work hands-on across daily administration and technical support activities.

This Intermediate Analyst position focuses on keeping ServiceNow secure, reliable, and properly configured. You will support upgrades, patches, releases, configuration movement, validation, and incident, problem, and change activities. Collaboration with developers and architects supports issues requiring specialized expertise.

Key Responsibilities:

- Support platform maintenance, upgrades, patches, and releases
- Test and validate changes across ServiceNow environments
- Investigate issues and perform root-cause analysis
- Maintain configuration integrity and platform data quality
- Document procedures,



technical information, and knowledge articles

Requirements:

- Two or more years of ServiceNow administration or related technical experience
- Experience supporting enterprise ServiceNow implementations
- Experience troubleshooting and resolving platform issues
- Understanding of incident, problem, and change management
- Ability to manage routine and moderately complex work independently

Bring ServiceNow support, release, testing, and troubleshooting experience to strengthen WestJet’s platform operations and service reliability.

📌 ServiceNow Platform Support Analyst (Calgary)
🏢 WestJet Group
📍 Calgary