Shape exceptional guest experiences at Sheraton Centre Toronto Hotel through front desk leadership, coaching, and service recovery in Toronto. This full time management position supports guests, employees, and daily operating standards.

As an entry-level manager, you will guide Guest Services/Front Desk operations while supporting Bell/Door Staff and Switchboard functions. The position emphasizes customer satisfaction, employee development, staffing, and consistent service performance. You will also assist with administrative and financial responsibilities connected with front office operations.

Key Responsibilities:

- Provide services supporting customer satisfaction and guest retention
- Interact with guests to gather product and service feedback
- Empower employees to deliver excellent customer service
- Train,



mentor, and provide feedback to front office employees
- Participate in performance appraisals and employee recognition

Requirements:

- High school diploma or GED plus two years related experience
- Or a two-year accredited degree in hospitality, business, or related field
- Honesty, integrity, and sound business decision-making
- Ability to coach, counsel, and encourage employees
- Ability to handle guest problems and complaints

Bring front desk supervision, guest relations, and employee coaching to Sheraton Centre Toronto Hotel’s guest experience operations.

📌 Guest Experience Front Desk Supervisor (Toronto)
🏢 Sheraton Hotels & Resorts
📍 Toronto