Elevate customer satisfaction as a Senior Customer Experience Manager at Point Click Care. Bring your expertise in marketing research to define and measure impactful customer experiences.This critical role partners closely with the Customer Experience Director to create and manage customer engagement strategies. You will oversee research projects, influence business objectives, and solve complex customer challenges while enhancing our comprehensive health tech platform. Collaborating across multiple stakeholders, your insights will directly improve outcomes for over 30,000 provider organizations.Key Responsibilities:
Influence stakeholders to adopt effective customer experience perspectives
Oversee quantitative and qualitative research projects consistently




Analyze complex issues and provide effective solutions
Apply best practices to integrate technical and analytic skills
Coach internal teams and resources for optimal performanceRequirements:
7 years of marketing research experience in CX metrics
Robust ability to influence strategic business objectives
Proficient in Excel, Power Point, and Power BI
Bachelor's degree in business, mathematics, or sciences
Experience in healthcare or Saa S is a plusHarness your research and strategic skills to drive meaningful customer experiences at Point Click Care.#J-18808-Ljbffr

📌 Senior Customer Experience Manager At Pointclickcare Mississauga
🏢 PointClickCare
📍 Mississauga