Build enterprise integrations for a Big 5 Bank as a CCaaS Platform Specialist, connecting contact center systems through APIs and middleware. Work hybrid in Downtown Toronto two to three days weekly, supporting reliable platform operations.

This twelve month contract emphasizes contract to hire and requires more than six years of CCaaS platform development experience. You will connect CCaaS solutions with CRMs, databases, workforce management, and other enterprise systems. The work includes data mapping, workflow design, scripting, maintenance, testing, security, compliance, and user support. Familiar platforms include Genesys Cloud, NICE CXone, Five9, and Amazon Connect.

Key Responsibilities:

- Integrate CCaaS platforms with enterprise applications using APIs
- Maintain data flows between platforms and external applications




- Implement features and enhancements from business requirements
- Develop test plans for integrations and platform updates
- Collaborate with BA/BSA, designers, and vendor partners

Requirements:

- More than six years developing CCaaS platforms
- Strong integration knowledge across APIs, middleware, and data mapping
- Proficiency with platform APIs, scripting, and workflow designers
- Familiarity with AWS, Azure, or Google Cloud
- Solid troubleshooting, analytical, communication, and documentation abilities

Use CCaaS integration, cloud, testing, and collaboration skills to deliver enterprise contact center solutions in Toronto.

📌 Senior CCaaS Integration Specialist (Toronto)
🏢 Apex Systems
📍 Toronto