Support CLEAResult's Saskatchewan Energy Assistance Program through customer service and administrative support in a hybrid Regina work model. Help diverse customers access energy efficiency programs accurately.

As a Support Specialist II, you will assist seniors, low-income households, newcomers, and Indigenous communities. The work includes calls, emails, eligibility reviews, appointment scheduling, record maintenance, and explicit communication. Empathy, documentation accuracy, and multitasking are central to the customer experience.

Key Responsibilities:
Handle inbound and outbound customer calls and emails
Schedule appointments with contractors and internal teams
Review applications and verify customer eligibility




Maintain accurate records in internal systems
Support reporting and documentation requirements

Requirements:
One to three years of customer service experience
Call centre experience preferred for high-volume interactions
Solid verbal and written communication skills
Attention to detail and accurate documentation practices
Empathy supporting vulnerable populations and diverse audiences

Use customer service, eligibility review, and administrative skills to support CLEAResult participants across Saskatchewan's energy assistance programs.

📌 Customer Service Specialist Regina
🏢 CLEAResult
📍 Regina