Maximize overdue payment recovery as a Bilingual ScotiaHelps Advisor at Scotiabank. Focus on customer trust and effective collection strategies in a highly team-oriented setting.
This role requires a solid understanding of collection practices while serving clients. You will manage accounts in various arrears stages, ensuring compliance and operational efficiency. Your goal is to minimize loan losses while supporting business objectives through effective communication and problem-solving.
Key Responsibilities:
Conduct timely follow-ups on assigned overdue loans
Build trust by understanding and responding to customer needs
Negotiate feasible payment arrangements with clients
Address and resolve customer complaints regarding loan contracts
Prepare correspondence adhering to bank policies
Requirements:
Post-secondary education with at least 1 year of collections experience
Bilingual in French and English
Proficiency in Microsoft Office applications
Excellent communication and problem-solving skills
Familiarity with predictive dialers and banking systems
Enhance your career at Scotiabank through effective customer engagement and collection solutions.