Salary Range: $44,000.00 To $48,000.00 AnnuallyOperations Administrator – Commercial Logistics, RichmondCommercial Logistics Inc. is looking for an Operations Administrator to support our Lower Mainland operation.Commercial Logistics and ContainerWorld are both part of Mullen Group, publicly traded on the TSX.This is a great fit for someone who is organized, dependable, comfortable working with different computer systems, and enjoys being the person who helps keep the details of a busy operation on track.About the RoleThe Operations Administrator provides day-to-day administrative and customer service support for our Lower Mainland transportation operation.Your work will involve a combination of operational administration, customer communication, order and system updates, reporting, and delivery documentation. You'll manage many of your regular responsibilities independently while working with the Fleet Supervisor and Fleet Manager and the broader team.This isn't a traditional desk job where every day looks exactly the same. Transportation is a quick-moving environment, and priorities can change throughout the day as deliveries are completed, customers need information, or operational issues arise.Your day will typically involve:Processing and maintaining delivery and transportation documentationEntering and updating orders and operational informationCompleting shipment and delivery confirmationsCommunicating delivery updates, delays,



and service issuesResponding to customer and internal operational inquiriesPreparing recurring reports and customer-specific informationReviewing information for accuracy and following up on missing or incomplete detailsCoordinating information between Operations, Drivers, Customer Service, Warehouse, Finance, and other teamsWhat You Can ExpectA weekday-focused operational environmentCompetitive compensation and benefitsA role with a mix of independent work and regular interaction with customers and coworkersExposure to transportation, logistics, and operational systemsA structured setting where accuracy and follow-through matterA team-oriented workplace where your work directly supports the daily operationKey ResponsibilitiesOperational AdministrationProcess and maintain documentation required for daily transportation and delivery activitiesComplete order entry, shipment confirmations, delivery confirmations, and related system activitiesPrepare recurring operational and customer-specific reportsMaintain information used to monitor delivery performance and customer serviceCustomer & Operational SupportRespond to customers regarding delivery status, service issues, and operational inquiriesCommunicate delivery delays, service exceptions,



and special requirementsCoordinate information between customers and internal operational teamsInvestigate routine delivery and administrative issues and assist with follow-up and resolutionAssist with operational projects and process improvementsProvide backup support for related administrative activities as requiredWho This Role Is ForYou'll likely be successful in this role if you:Are highly organized and comfortable managing several priorities at oncePay close attention to detail and take pride in accurate workAre comfortable working independently once you've learned a processCommunicate clearly and professionally with both customers and coworkersEnjoy solving routine problems and following issues through to completionCan adapt when priorities change during the dayAre comfortable learning and working within multiple computer systemsPrefer a role where your work has a direct connection to the daily operationRequirementsHigh school diploma or equivalent1–2 years of related experiencePrevious experience in administration, customer service, transportation, or logistics is preferredProficiency with Microsoft Office, including Excel and WordStrong written and verbal communication skillsStrong attention to detail and organizational skillsPreferred, but not required:Experience with transportation management, order management, or similar business systemsPrevious experience in trucking, logistics, distribution, or another operational environmentExperience working directly with customers in an administrative or service roleAbout UsCommercial Logistics Inc. is an asset-based transportation company providing less-than-truckload (LTL) and truckload (FTL) services throughout British Columbia. Commercial Logistics is part of Mullen Group.

📌 Operations Administrator (Richmond)
🏢 ContainerWorld Forwarding Services
📍 Richmond