Westin Nova Scotian1181 Hollis StHalifax, NS B3H2P6, CANDescriptionAs a Guest Services Agent, you will be the first and last point of contact for our guests—playing a pivotal role in shaping their overall experience. Whether you're greeting a family on vacation, checking in a business traveler, or assisting someone with a personal request, your warm hospitality and attention to detail will set the tone for their stay.This is a rapid-paced, highly interactive position where your energy, communication skills, and problem-solving abilities will shine. We're looking for someone with a genuine passion for hospitality and a desire to create memorable guest experiences. As a Guest Services Agent you will:Create Memorable First Impressions – Greet every guest with genuine warmth and enthusiasm, whether in person or over the phone. Your positive energy and friendly demeanor will set the tone for a welcoming experience from the moment they arrive.Leave a Lasting Impact – During check-out, engage guests in conversation about their stay. Show authentic care and attentiveness—encouraging feedback and ensuring any concerns are addressed. Your goal is to make every guest feel heard, valued, and appreciated.Be a Go-To Problem Solver – Whether it's assisting with luggage, providing directions, recommending local dining spots, or resolving unexpected issues like a maintenance concern, your resourcefulness and willingness to help will make a lasting impression. No request is too small when it comes to guest satisfaction.Demonstrate Accuracy & Accountability – Process payments, manage calls, handle guest messages,



and perform various front desk tasks with precision and efficiency. You are a trusted point of contact, and your attention to detail ensures smooth operations.Promote Safety & Security – Follow all established hotel safety and security protocols. Be proactive in identifying potential issues, and notify management when necessary to help maintain a safe environment for guests and team members alike.Job RequirementsPrior hotel front desk experience requiredProficiency in Marriott front office systems an assetStrong customer service and interpersonal skillsExcellent verbal and written communication in EnglishAccurate cash handling and payment processingAbility to multitask in a fast-paced environmentFlexible availability, including weekends and holidaysHigh school diploma or equivalent requiredAdditional Job DutiesCheck guests in and out efficiently and accurately while following all brand and property standardsMaintain complete knowledge of hotel features, amenities, services, and local area information to assist guestsAnswer and manage phone calls promptly and professionally, transferring calls and taking accurate messagesHandle guest requests, reservations, wake-up calls, and other inquiries with urgency and careKeep the front desk area clean, organized, and stocked with necessary materialsCollaborate with housekeeping and maintenance teams to meet guest needs quickly and efficientlyUphold privacy and security standards for guests and their personal informationReport any safety concerns or incidents to management promptlyOther duties as required

📌 Guest Services Agent (Part-Time) (Halifax Regional Municipality)
🏢 Cherry Valley Hotel
📍 Halifax Regional Municipality